Returns & Exchanges

At Lineage Provisions, we take pride in the quality of our food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our inventory, we offer a 30-day satisfaction guarantee on all non-perishable goods and direct replacements for any items that arrive damaged or compromised.

1

Contact Support

Reach out to our customer experience team within 30 days of delivery with your order number and any photos of the product in question.

2

Verification Process

Our team will review your request to ensure it aligns with our safety and quality standards, typically responding within 24-48 business hours.

3

Package Your Return

For eligible non-perishable returns, securely pack the items in their original packaging and use the prepaid shipping label provided by our team.

4

Refund or Replacement

Once processed, we will either issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing